# Shipping & Delivery Policy
**Last updated:** August 20, 2026
Diamond Shelf is operated by **Diamond Shelf Trading LLC**.
## Order processing
Our standard processing target is **1 business day** before an order is handed to the carrier.
Business days generally exclude weekends and U.S. federal holidays. High-volume periods, payment review, address issues, inventory discrepancies, severe weather, or other circumstances can delay processing.
## Estimated delivery
Available shipping methods and estimated delivery dates are shown at checkout when supported for your destination and selected service.
Carrier transit time begins after the package has been processed and accepted by the carrier. An estimated delivery date is an estimate, not a guaranteed arrival date unless the selected carrier service expressly provides a guarantee.
## Free U.S. shipping on orders of $69+
Diamond Shelf offers **free standard shipping on eligible U.S. orders with a merchandise subtotal of $69 or more**, after discounts and before taxes, when the free-shipping option is available for the destination at checkout.
Orders below the threshold are charged the shipping rate displayed at checkout.
## Tracking
When tracking is available, shipment confirmation and tracking information are sent using the contact information provided with the order.
Tracking activity can take time to appear after a label is created.
## Address accuracy
Customers are responsible for providing a complete and accurate shipping address.
If you notice an address error, contact us immediately:
**Email:** [SUPPORT EMAIL — TO ADD]
**Phone:** [CUSTOMER SERVICE PHONE — TO ADD]
We will try to correct the address before shipment, but changes cannot be guaranteed after fulfillment has started.
## Shipping delays
We work to ship orders within the time stated at purchase. If we learn that we cannot ship within a promised timeframe, we will provide notice and any cancellation/refund options required by applicable law.
Carrier delays occurring after shipment can be outside our direct control, but we will provide reasonable assistance when a package experiences an unusual delay.
## Lost, damaged, or incorrectly delivered packages
If tracking shows an unusual delay, damage, or another delivery issue, contact us with your order number.
For packages marked delivered but not located, first check the delivery area, household members, building staff, and the carrier's tracking details. If the package still cannot be found, contact us so we can review the available information and help with the carrier process.
## Shipping restrictions
Shipping services and destination availability are determined at checkout. Some products, locations, or carrier services can be restricted by transportation rules or carrier policies.
## Contact
**Diamond Shelf Trading LLC**
**Judice's Corner, 3005 7th Street, Port Arthur, TX 77642, United States**
**Email:** diamondshelfllc@gmail.com
**Phone:** [CUSTOMER SERVICE PHONE — TO ADD]